Refund policy

Last updated: July 23, 2026

At Kelora House of Fashion, we want you to feel confident in every purchase. Please review this policy before placing an order.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return, contact support@kelorafashion.com within 7 days of delivery. Include your order number, clear photographs of the item, and a brief description of the issue. Please note that returns will need to be sent to the following address:

US address: 5 California Ct, Urbana, IL, 61802

Nigeria address: Road 1, Plot 2, House 5, Ori-Apata, Ojurin-Akobo, Ibadan, Oyo State

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kelorafashion.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unless required by applicable law, the following are final sale and cannot be returned or exchanged:

  • made-to-order, customised, altered, or preorder items;
  • items worn, washed, damaged, scented, or missing their original tags;
  • items returned without prior approval;
  • sale or promotional items, gift cards;

  • items returned after the stated return period.

Exchange process

Where Kelora Fashion confirms that an incorrect, damaged, or defective item was supplied, we may offer a replacement, exchange, store credit, or refund depending on stock availability and the nature of the issue.

For size-related exchanges, customers should contact us before purchasing. Approval is subject to stock availability, the item being unworn and eligible, and the customer covering applicable return and reshipping costs unless the error was ours.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kelorafashion.com.

Original shipping fees, duties, customs charges, and return-shipping costs are non-refundable unless Kelora sent an incorrect, damaged, or defective item.

Contact

For support, email support@kelorafashion.com with your order number.